Divine Health Services Limited

At the time of the inspection 23 people were receiving personal care.

People told us they felt safe and supported by the staff who cared for them. Staff had a good understanding of how they protected people from harm and recognised different types of abuse and how to report it. Potential risks to people had been identified through assessments and people had been involved in making decisions about their risks and how to reduce these. There were enough staff on shifts to keep people safe and meet their needs safely. People's medicines were managed in a safe way. Safe practice was carried out to reduce the risk of infection. Where incidents had happened, lessons had been learnt and shared with the staff group. Recruitment checks for overseas staff required further work to make this more robust

Prior to our inspection we received a concern that the assessments of a person's needs was not being completed in line with the person's care needs. We found that people's care had been assessed and reviewed with the person and or their relative. Where people had support with their meals they were given food they enjoyed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people following best practice.

Changes in people's care were communicated clearly and promptly to the staff team. Staff respected people's choices they made about their care. Staff were trained to support people with their end of life care. People had access to information about how to raise a complaint.