House of Care Services Ltd

Care workers followed good infection control practice and understood their responsibilities in relation to preventing and controlling infections to keep people safe.

Staff were recruited safely. People's needs had been assessed before they started to receive a service. People confirmed their care calls had been provided at the correct times for the agreed duration.

People received their medicines when they needed them from trained and competent care workers. People were supported to eat and drink enough to maintain their health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives had confidence in the ability of their care workers to deliver safe and effective care. Care workers spoke positively about their training and felt supported and appreciated by their managers.

Effective governance systems monitored the quality and safety of the service provided. People spoke positively about the leadership of the service and told us they would recommend the service to others. People felt listened to and were encouraged to share feedback about the service they received, which had been used to support service improvement.