Greenhurst Care
- Home care
- Dementia care
- Registered since 2014
- West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Outstanding to Good.
3 months
since the latest rating was published.
125 of 138
rated home care services in West Sussex are rated Good, like this one.
Greenhurst Care: inspection record
Rated Good in July 2026, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Jasmine Lodge Good, 0.5 miles away
- – St. Juliana’s Not yet rated, 0.7 miles away
- – Sudley Road No overall rating, 0.9 miles away
- G Support Workers Direct Good, 1 mile away
- – Ontime Response Healthcare Limited Not yet rated, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2026 (assessment visit 30 March 2026). Quoted under the Open Government Licence.
Assessment took place between 5 May 2026 and 19 May 2026.
Greenhurst Care is a small, family led domiciliary care service providing personal care and support to people living in their own homes, including older people and people living with dementia and other long term conditions. At the time of the assessment the agency were supporting 13 people with a regulated activity. The service had a strong local presence and longstanding relationships with people, relatives and health and social care professionals.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People consistently experienced exceptionally high-quality, person-centred care and told us they felt safe, valued and respected. Risks were proactively managed through detailed, personalised care planning and strong partnership working, enabling early intervention and avoiding unnecessary hospital admissions. Medicines were managed safely and robust governance systems ensured incidents were reviewed and used for learning.
People and relatives provided highly positive feedback, consistently describing staff as kind, compassionate and respectful. There was a strong, embedded culture of dignity, with people supported to maintain independence, make choices and remain connected to their communities. Staff knew people well and adapted care to meet their changing needs, including communication and sensory requirements.
The service was supported by a stable, well-trained and motivated staff team. Staffing arrangements promoted continuity and allowed time to deliver unrushed, meaningful care. Staff felt valued and supported through regular supervision, training and an open culture. Recruitment processes were robust, ensuring staff shared the service’s values and high standards.
Leadership was visible, compassionate and highly effective. Leaders were directly involved in care delivery and demonstrated a strong commitment to continuous improvement, innovation and partnership working. Feedback from people, relatives and professionals was consistently positive. There were no breaches of regulations or enforcement actions. Overall, the service demonstrated a culture of person-centred care, where high standards were consistently achieved through strong leadership and a commitment to outstanding outcomes.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Penelope Cox
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 December 2017. Latest assessment published 31 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greenhurst Care Limited
- Ownership type
- Organisation
- Companies House number
- 08679136 (opens Companies House)
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Greenhurst Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Greenhurst Care.
- When was Greenhurst Care last inspected?
- The Care Quality Commission's latest rating for Greenhurst Care was published on 31 July 2026.
- Who runs Greenhurst Care?
- Greenhurst Care is run by Greenhurst Care Limited.
- What is Greenhurst Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 July 2026.
Contact
- Phone
- 01243 868536
- Address
- Suite 5b, Church House, 94 Felpham Road, Bognor Regis, PO22 7PG Map (opens Google Maps)
Compare nearby
- G Jasmine Lodge Good, 0.5 miles away
- – St. Juliana’s Not yet rated, 0.7 miles away
- – Sudley Road No overall rating, 0.9 miles away
- G Support Workers Direct Good, 1 mile away
- – Ontime Response Healthcare Limited Not yet rated, 1 mile away