Peach Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 25 people were receiving support with personal care.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location provided care and support for 1 person a learning disability. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People receiving care and support felt it was delivered safely by staff they felt safe with. People's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. Robust procedures were in place to ensure care visits were not missed.

Staff and managers were clear about their responsibility to safeguard people from abuse. People received care in their own homes from staff whose suitability was established through recruitment processes. People received their medicines safely and staff followed appropriate hygiene practices.

Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. Staff providing care and support to people with complex needs received specialist training.

People's needs were assessed and met by trained and supervised staff. People were supported to remain healthy and access healthcare services when required. People chose their meals and staff supported people to eat and drink in line with their assessments and nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were treated with kindness and compassion; their privacy was

respected, and their independence was promoted.

People knew how to make a complaint or raise a concern. Quality assurance systems identified any areas that needed further development. Staff told us they enjoyed working for the service and they felt well supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk