ExcelCare24
- Home care
- Dementia care
- Registered since 2015
- Central Milton Keynes, Milton Keynes, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 76
rated home care services in Milton Keynes are rated Good, like this one.
ExcelCare24: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- G Peach Care Services Limited Good, less than 0.1 miles away
- G Precious Hope and Home Care Limited - Milton Keynes Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 19 October 2019. Quoted under the Open Government Licence.
ExcelCare24 is a domiciliary care service providing personal care to people living in their own houses and flats in the community.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. . At the time of the inspection the service was providing personal care to 32 people.
What inspectors found
People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed, staff were aware of the risks, and care plans detailed how they were to be appropriately managed.
Read the rest of CQC's summary
Staff were appropriately recruited, and staff were deployed in enough numbers to meet people's assessed needs. Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection.
People had good relationships with staff. People were supported to express their views and be involved in making decisions about their care. Staff maintained people's privacy and dignity and treated people with respect.
People's needs, and choices were assessed. Staff received induction training and ongoing training and support that enabled them to further develop their skills and knowledge to provide effective care.
People were supported to maintain good nutrition and hydration. Staff supported people to access healthcare services when required.
People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their families were fully involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to all people using the service. Complaints were responded to appropriately.
Quality assurance systems were used to monitor all aspects of the service delivery to continuously drive improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sharon Francis
- Registered with the CQC since
- What it provides
- Domiciliary care service, Shared Lives, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 19 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ExcelCare24 Limited
- Ownership type
- Organisation
- Companies House number
- 08904374 (opens Companies House)
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does ExcelCare24 provide nursing care?
- The Care Quality Commission's register does not list nursing care for ExcelCare24.
- When was ExcelCare24 last inspected?
- The Care Quality Commission's latest rating for ExcelCare24 was published on 19 October 2019.
- Who runs ExcelCare24?
- ExcelCare24 is run by ExcelCare24 Limited.
- What is ExcelCare24's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 October 2019.
Contact
- Phone
- 01908 766221
- Address
- Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, MK14 6GD Map (opens Google Maps)
Compare nearby
- G Autism Care Community Services (Milton Keynes) Good, less than 0.1 miles away
- – Lucky Niya Ltd Not yet rated, less than 0.1 miles away
- – MILTON KEYNES Not yet rated, less than 0.1 miles away
- G Peach Care Services Limited Good, less than 0.1 miles away
- G Precious Hope and Home Care Limited - Milton Keynes Good, less than 0.1 miles away