Mace Homecare Service Ltd

What inspectors found

From the Care Quality Commission's assessment published 25 June 2025 (assessment visit 1 May 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. The rating has improved from requires improvement to good during this assessment. This meant people were safe and protected from avoidable harm.

   The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The provider had taken action to ensure appropriate risk assessments were in place to help keep people safe.

2. Caring

   GGood Good

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

   We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

   Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

3. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. The rating has improved from requires improvement to good during this assessment. This meant the service was consistently managed and well-led.

   Improvements were found at this assessment and the provider was no longer rated requires improvement. The provider had taken action to improve the effectiveness of their audits and checks.