Senacare Ltd
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Senacare Ltd: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2017. Rated Inadequate in 2017 and 2018, then Requires improvement in 2018, then Good in 2019 and December 2025.
The latest rating was published 10 months ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 December 2025 (assessment visit 18 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 27 October 2025 to 14 November 2025. Senacare Ltd is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 96 people receiving personal care.
The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.
Read the full summary
We conducted this assessment due to the length of time since our last assessment.
At the last inspection in March 2019, the overall rating for the service was good. At this assessment, the overall rating for the service has remained good.
During this assessment, we found a breach of legal regulation relating to safe care and treatment. Appropriate risk assessments were not always in place for people, therefore there was a risk that staff did not always have suitable guidance to help minimise potential risks to people. We have asked the provider for an action plan in response to these concerns.
Safeguarding procedures were in place to help protect people from abuse and poor care. People were supported by staff who were safely recruited. Staff had completed relevant training which gave them the qualifications, skills and experience to safely support people. People were treated with kindness and compassion. People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity.
An electronic system was in place to monitor medicines administration. Staff said they felt supported by the registered manager and felt valued working at the service.
Governance systems were in place to help monitor care provision. We noted these were completed regularly but found there were occasions where they lacked detail. We raised this with the registered manager who was receptive to our feedback and said that they would take appropriate action.
The service sought feedback from people and relatives as part of their quality monitoring to help ensure people were satisfied with their care and identify issues without delay.
The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. Staff worked collaboratively with external professionals to assess, monitor and meet people’s healthcare needs.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. This key question has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
We identified a breach of legal regulation relating to safe care and treatment in that risks were not always assessed and managed appropriately. This could place people at risk of avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led.
Questions to ask the service
- Safe was rated Requires improvement on 10 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 87 Station Road, North Harrow, Harrow, HA2 7SW |
|---|---|
| Neighbourhood | Headstone, Harrow |
| Phone | 020 8572 0417 |
| Website | www.senacare.co.uk |
| Registered manager | Suthesan Mahendiran |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 27 April 2019 (opens the Care Quality Commission website) Latest assessment published 10 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Senacare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 8269873 (opens Companies House) |
Senacare Ltd runs 3 services in London. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Senacare Ltd
- G Senacare Ltd - Sutton Home care, SuttonGood
- – Senacare Ltd – Hounslow Home care, HounslowNot yet rated
Nearest alternatives
- – Saras Care Service Ltd Home care, 0.1 miles awayNot yet rated
- G Elite Specialist Care Ltd Home care, 0.2 miles awayGood
- G Blue Lily Home Care Home care, 0.2 miles awayGood
- – Elderlycare Limited Home care, 0.2 miles awayNot yet rated
- – Mace Homecare Service Ltd Home care, 0.2 miles awayNo overall rating
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Senacare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Senacare Ltd.
- When was Senacare Ltd last inspected?
- The Care Quality Commission's latest rating for Senacare Ltd was published on 10 December 2025.
- Who runs Senacare Ltd?
- Senacare Ltd is run by Senacare Ltd. It runs 3 services in London.
- What is Senacare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 December 2025.