Senacare Ltd - Sutton
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Senacare Ltd - Sutton: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in January 2026.
The latest rating was published 9 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 12 January 2026 (assessment visit 17 November 2025). Quoted under the Open Government Licence.
This assessment took place between 16 December 2025 and 5 January 2026. Senacare Ltd – Sutton is a homecare agency providing personal care to people living in their own homes. The majority of people using the service were older people with a range of care and support needs. At the time of our assessment, there were 18 people using the service.
The provider had systems in place to protect people from risk of abuse. Staff had access to current information about identified risks to people and how to manage these to keep them safe. Staff received relevant training to help them meet people’s needs. They were supported by managers to continually learn and develop in their roles. The provider had robust recruitment processes and there were enough staff to meet people’s needs. Some aspects of staff practice when managing infection risks needed to be improved. Managers had addressed issues that had been reported to them about this and were continuing to monitor and observe staff, through spot checks, to make sure they completed their duties to the required standard.
Read the full summary
People were involved in assessments of their needs and received person-centred care and support. Their care and support was reviewed with them to check this continued to meet their needs. Staff supported people to stay healthy and well and achieve their care goals and desired outcomes. People received their medicines when they needed them. Staff understood people had the right to consent to their care and made sure this was obtained before providing this.
People were supported to have choice and control and to maintain their independence. They received information from the provider that reflected their preferred communication needs. People received fair and equal treatment. Staff understood people’s rights and how these should be met.
The service was led by managers who understood the needs of people using the service. They encouraged people and staff to raise concerns and took action when issues were identified. Managers encouraged a culture of learning, inclusion, and partnership working at the service, focused on helping people stay safe and receive care and support which met their needs.
Governance systems were in place to monitor and review the safety and quality of the service. However, these had not been entirely effective because the provider had not sent information they were required to do so, to CQC, without delay. We were satisfied this was an oversight on their part, and they took immediate action after our site visit to make sure appropriate measures were in place to support timely reporting of information to CQC.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 3, Pandora House, 41 - 45 Lind Road, Sutton, SM1 4PP |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 07931 617690 |
| Website | www.senacare.co.uk |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Senacare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 8269873 (opens Companies House) |
Senacare Ltd runs 3 services in London. 2 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Senacare Ltd
- G Senacare Ltd Home care, HarrowGood
- – Senacare Ltd – Hounslow Home care, HounslowNot yet rated
Nearest alternatives
- G Exodus Health Care Services Home care, less than 0.1 miles awayGood
- G A24 Group Ltd - Sutton Home care, less than 0.1 miles awayGood
- G Worlta Health Care Ltd Home care, 0.1 miles awayGood
- G Avant (Sutton & Surrey) Home care, 0.3 miles awayGood
- G Valor Care Services, Training and Consultancy Limited Home care, 0.4 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Senacare Ltd - Sutton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Senacare Ltd - Sutton.
- When was Senacare Ltd - Sutton last inspected?
- The Care Quality Commission's latest rating for Senacare Ltd - Sutton was published on 12 January 2026.
- Who runs Senacare Ltd - Sutton?
- Senacare Ltd - Sutton is run by Senacare Ltd. It runs 3 services in London.
- What is Senacare Ltd - Sutton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 January 2026.