Exodus Health Care Services
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Exodus Health Care Services: inspection record
Rated Good in February 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2019 and February 2025.
It has been rated Good at every inspection since 2016. The latest rating was published 20 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 25 February 2025 (assessment visit 9 January 2025). Quoted under the Open Government Licence.
Date of assessment: 23 to 27 January 2025. The service is a care at home service providing support to people living with a range of needs.
We undertook an assessment due to the time since our last assessment and a spike in complaints received. We assessed seven quality statements from the safe, caring, responsive and well-led key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
Read the full summary
People were involved in decisions about their care and felt comfortable with staff. They told us staff supported them to be as independent as possible. They respected people’s individual differences, culture and beliefs. People told us they felt comfortable speaking with staff and, overall, felt any concerns raised were dealt with appropriately.
Recently the management team had to change care workers rotas to ensure they were getting sufficient breaks between shifts. Staff found this system improved their work life balance and enabled them to have sufficient rest and relaxation between shifts. This had caused some teething difficulties with timings of care calls. However, people told us this had improved and staff stayed the length of time required to meet people’s care needs.
There were systems in place to review the quality and safety of care delivery. This included getting regular feedback from people about their experiences of care. Governance systems had identified where improvements were required, including in relation to the quality of daily notes and call times. The management team had implemented more robust systems to monitor these and were in the process of transferring to a fully electronic care records and management system which they expected would further improve the quality and accuracy of recording.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Office 4, First Floor, Pandora House, 41-45 Lind Road, Sutton, SM1 4PP |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 020 8001 3556 |
| Registered manager | Agnes Zirobwa |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 15 March 2019 (opens the Care Quality Commission website) Latest assessment published 25 February 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Exodus Health Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08683211 (opens Companies House) |
Nearest alternatives
- G Senacare Ltd - Sutton Home care, less than 0.1 miles awayGood
- G A24 Group Ltd - Sutton Home care, less than 0.1 miles awayGood
- G Worlta Health Care Ltd Home care, 0.1 miles awayGood
- G Avant (Sutton & Surrey) Home care, 0.3 miles awayGood
- G Valor Care Services, Training and Consultancy Limited Home care, 0.4 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Exodus Health Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Exodus Health Care Services.
- When was Exodus Health Care Services last inspected?
- The Care Quality Commission's latest rating for Exodus Health Care Services was published on 25 February 2025.
- Who runs Exodus Health Care Services?
- Exodus Health Care Services is run by Exodus Health Care Services Limited.
- What is Exodus Health Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2025.