Worlta Health Care Ltd

There were enough staff to support people and meet their needs. Staff attended care calls on time. People were supported by regular staff, so that the care and support they received was consistent.

After our last inspection the provider had improved their recruitment practices to make these safer. They now undertook more thorough and appropriate recruitment and criminal records checks on staff, to make sure they were suitable to support people.

Staff followed current infection control and hygiene practice to reduce the risk of infection when providing care and support to people. Where the service was responsible for this, people were helped to take their prescribed medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's feedback confirmed they were satisfied with the care and support provided by staff. They told us staff were caring and treated them well.

After our last inspection, the provider had improved their governance system to make this more effective. There were now regular checks of recruitment practices to make sure these remained safe.

The provider monitored and reviewed the safety and quality of care and support provided to people. They checked with people that care and support was delivered to a high standard and continuing to meet their needs. The provider used these checks to support staff to continually learn and improve in their role.

The provider sought people's and staff's views about how the service could improve further and acted on their suggestions to make improvements.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. The provider worked proactively with health and social care professionals to provide care and support that met people's needs.