A24 Group Ltd - Sutton

A24 Group - Sutton is a domiciliary care agency that provides personal care and nursing care to adults and children living in their own homes across the UK. At the time of our inspection seven people with complex needs were receiving personal care from the provider.

People's risks were assessed and mitigated to prevent avoidable harm. People received their medicines safely and medicines administration was audited. A robust recruitment process was in place which ensured only suitable staff were deployed to deliver care and support. Staff followed appropriate infection prevention and control practices to keep people safe.

People's needs were assessed. Staff were trained and supervised to meet people's assessed needs. People's mental capacity was assessed and their relatives actively participated in best interest decision making. People received the support they required for their nutritional needs to be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.