Elite Specialist Care Ltd

Elite Specialist Care Ltd is a homecare agency providing personal care. At the time of this inspection four people received support from the agency.

Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Our previous inspection identified that appropriate risk assessments were not always in place and we found a breach of regulation in respect of this. During this focused inspection, we found that the service had taken action to improve this. Appropriate risk assessments were in place and covered areas such as the environment, physical health and personal care. These also contained guidance for minimising potential risks associated with the COVID-19 pandemic. We found the service no longer in breach with this regulation. However, we discussed with the registered manager that risk management guidance lacked some detail in how to manage the assessed risk.

Our previous inspection found that there were some instances where the service failed to effectively check various aspects of the service and we found a breach of regulation. During this focused inspection, we observed that the service had made improvements and had an effective system in place to monitor the quality of the service being provided to people. People who used the service told us they were well supported by care workers. Relatives we spoke with confirmed this. One relative said, "[Name] is 100% safe with the carer."