J&C Healthcare Ltd
- Home care
- Dementia care
- Registered since 2021
- Central Plymouth, Plymouth, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Outstanding to Requires improvement.
13 months
since the latest rating was published.
4 of 30
rated home care services in Plymouth are rated Requires improvement, like this one.
J&C Healthcare Ltd: inspection record
Rated Requires improvement in September 2025, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Plymouth (Good, 0.1 miles away) and Support'ed Limited (Outstanding, 0.1 miles away).
Nearest home care services:
- G Helping Hands Plymouth Good, 0.1 miles away
- O Support'ed Limited Outstanding, 0.1 miles away
- – Indiana Health Care Services No overall rating, 0.2 miles away
- RI Collingswood House Requires improvement, 0.3 miles away
- – Expert Care Solutions Ltd Plymouth Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 September 2025 (assessment visit 17 March 2025). Quoted under the Open Government Licence.
Date of assessment: 28 April to 12 June 2025. This assessment was prompted by information of concern received in relation to staffing, visit timing, and management. JC Healthcare Ltd is a homecare agency that provides personal care to people in their own homes. At the time of our assessment, 179 people were supported by the service, not all of those people were receiving the registered regulated activity of personal care. The service specialises in supporting people under and over 65 years old, living with dementia, physical disabilities and/ or learning disabilities.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At our last assessment, we rated the service outstanding. At this assessment, the rating has changed to requires improvement.
We identified 4 breaches of regulation in relation to person-centred care, safe care and treatment, consent and governance. The provider did not always ensure care records reflected people’s preferences and guidance for staff was not always clear. The provider did not always ensure risks were mitigated as reasonably practicable. The provider did not always ensure they were working in accordance with the requirements of the Mental Capacity Act 2005. The provider’s systems and processes did not identify the shortfalls we found at this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People and their relatives were positive about the service and the care they received. We saw care and support that was tailored to their needs despite care records not always being complete and clear.
People were supported to have choice and control and to maintain their independence.
The management team were experienced and understood the needs of people using the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment, we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of the legal regulations relating to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of the legal regulation relating to safe care and treatment and consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
The provider was in breach of the legal regulation relating to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question outstanding. At this assessment, the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always promote the delivery of high quality care.
The provider was in breach of the legal regulation relating to governance.
Questions to ask the service
- Safe was rated Requires improvement on 4 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 4 September 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 4 September 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- James Bowley-Farleigh
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 July 2023. Latest assessment published 4 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- J&C Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 13310214 (opens Companies House)
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does J&C Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for J&C Healthcare Ltd.
- When was J&C Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for J&C Healthcare Ltd was published on 4 September 2025.
- Who runs J&C Healthcare Ltd?
- J&C Healthcare Ltd is run by J&C Healthcare Ltd.
- What is J&C Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 September 2025.
Contact
- Phone
- 01752 424138
- Address
- 47 Mutley Plain, Plymouth, PL4 6JQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Plymouth (Good, 0.1 miles away) and Support'ed Limited (Outstanding, 0.1 miles away).
Nearest home care services:
- G Helping Hands Plymouth Good, 0.1 miles away
- O Support'ed Limited Outstanding, 0.1 miles away
- – Indiana Health Care Services No overall rating, 0.2 miles away
- RI Collingswood House Requires improvement, 0.3 miles away
- – Expert Care Solutions Ltd Plymouth Not yet rated, 0.8 miles away