Support'ed Limited

Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene, medicines and diet. Where this support is provided, we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received a service that was exceptionally personalised and supported people to make choices and develop their independence. We saw people had been supported to move into their own homes and enjoy a meaningful and fulfilled lifestyle, with community involvement and contact with family and friends. People told us about their dreams and wishes for the future and the support in place to help them achieve them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team and staff were exceptional at understanding and responding to people's communication needs. Innovative methods had been used to help people communicate, make choices,

have control over their care and lifestyle and stay connected with their loved ones.

The positive, trusting and friendly interactions we observed between people and staff told us people felt safe and comfortable in their own home. Staff knew what to do if they believed people were at risk of harm and were confident the provider would act promptly to safeguard people.

Staff told us they felt very well supported by their colleagues and management. They said training was provided on a regular basis and was relevant to the needs of people they supported.

There was a positive, open and inclusive culture within the service. The management team provided strong leadership and led by example. There was a strong focus on continuous improvement and ensuring best practice. People, relatives and other agencies were very positive about the leadership of the service and how this benefitted the people supported.

Exceptionally good governance of the service, including regular oversight, audits and feedback ensured the quality of care was maintained and enhanced.