Better Support Staffing - Main Office
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Better Support Staffing - Main Office: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 10 June 2023. Quoted under the Open Government Licence.
Better Support Staffing is a domiciliary care agency. It provides personal care to people living in their own homes. The service provides personal care to older people. At the time of our inspection there were two people using the service.
What inspectors found
The provider did not always effectively manage risks to people's health and safety. Although the registered manager was the only person providing care and knew people's needs well, care records did not always clearly identify risks to people's care. The provider was not consistently safe in the management of people's medicines. Although the registered manager knew people's needs well, their medicines care plan was not completely clear on the side effects associated with people's medicines.
The provider conducted audits, but these did not identify the issues we found in relation to people's risk assessments and their medicines care plans.
Read the full summary
People's needs and choices were assessed as part of the assessment process, and the provider supported people with their healthcare needs.
The registered manager had the skills, knowledge and experience to provide people with care. They had a good understanding of how to support other staff in providing people with care and told us they were in the process of hiring another staff member to support people.
The provider promoted a positive culture within the service. The registered manager sought and acted on people's feedback and people confirmed they felt comfortable in addressing any concerns with them directly.
The registered manager was aware of their responsibilities to ensure people were safe from the risk of abuse and took appropriate measures to prevent and control infection. There was also an appropriate system in place to manage accidents and incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were well treated and supported and their care records included details of their backgrounds, ethnicity and religions. People told us their privacy and dignity was respected and promoted and they were encouraged to maintain their independence as far as possible.
Questions to ask the service
- Safe was rated Requires improvement on 10 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 10 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | 1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE |
|---|---|
| Neighbourhood | Lewisham town, Lewisham |
| Phone | 020 3105 6169 |
| Registered manager | Jessie Dacres |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 10 June 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Better Support Staffing Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12758606 (opens Companies House) |
Nearest alternatives
- – 24/7 Divine Healthcare Ltd Home care, less than 0.1 miles awayNo overall rating
- – Ambassador Healthcare Solution Ltd – Main Office Home care, less than 0.1 miles awayNot yet rated
- G Anrapheal Care Agency Limited Home care, less than 0.1 miles awayGood
- G Carepoint Services Home care, less than 0.1 miles awayGood
- G Impeccable Healthcare Services Limited Home care, less than 0.1 miles awayGood
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Better Support Staffing - Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Better Support Staffing - Main Office.
- When was Better Support Staffing - Main Office last inspected?
- The Care Quality Commission's latest rating for Better Support Staffing - Main Office was published on 10 June 2023.
- Who runs Better Support Staffing - Main Office?
- Better Support Staffing - Main Office is run by Better Support Staffing Ltd.
- What is Better Support Staffing - Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 June 2023.