Carepoint Services
Home care, Lewisham
Good
Rated on
Rating from the Care Quality Commission.
Carepoint Services: inspection record
Rated Good in August 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and August 2024.
The latest rating was published about 2 years ago.
How it compares locally
- One of 26 Good home care services in Lewisham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 9 August 2024 (assessment visit 22 February 2024). Quoted under the Open Government Licence.
Carepoint Service is registered to provide personal care and support to people living in their own homes. At the time of the inspection, there were 229 people using the service.
The assessment commenced on 6 February 2024 and was completed on 22 March 2024.
Read the full summary
The inspection was carried out by 2 inspectors, 1 assessor and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We completed a site visit on 6 February 2024. We looked at the following quality statements; safeguarding, involving people to manage risks, safe and effective staffing, independence, choice and control and equity in experiences and outcome. We later added, evidence of compliance with schedule 3 and fit and proper person requirements being met.
Following the assessment, the service has received an overall rating of good for the quality statements assessed.
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Safe
Good
Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect.
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Caring
Good
Care records seen confirmed that people and their relatives had been fully involved in planning for their care and support needs. Care records included people’s life stories, their likes and dislikes and things that were important to them. This detailed information helped staff to better understand the people they were supporting.
Staff felt people’s care plans actually represented people’s needs, risks and choices. They told us they respected people’s choices and always tried to meet their preferences while being open about assessed risks and how they could support them to be safe.
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Responsive
Good
People’s care, treatment and support promoted equality and diversity. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.
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Well-led
Good
The provider had failed to ensure proper employment checks were completed for some staff.
The provider had failed to notify CQC of 2 safeguarding concerns.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE |
|---|---|
| Neighbourhood | Lewisham town, Lewisham |
| Phone | 020 8698 3661 |
| Registered manager | Sarah Brown |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 3 October 2017 (opens the Care Quality Commission website) Latest assessment published 9 August 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Carepoint Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06323326 (opens Companies House) |
Carepoint Services Limited runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by Carepoint Services Limited
- G Carepoint Services (Beckenham) Home care, BromleyGood
- G Carepoint Services Ltd (Greenwich) Home care, GreenwichGood
Nearest alternatives
- – 24/7 Divine Healthcare Ltd Home care, less than 0.1 miles awayNo overall rating
- – Ambassador Healthcare Solution Ltd – Main Office Home care, less than 0.1 miles awayNot yet rated
- G Anrapheal Care Agency Limited Home care, less than 0.1 miles awayGood
- RI Better Support Staffing - Main Office Home care, less than 0.1 miles awayRequires improvement
- G Impeccable Healthcare Services Limited Home care, less than 0.1 miles awayGood
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Carepoint Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carepoint Services.
- When was Carepoint Services last inspected?
- The Care Quality Commission's latest rating for Carepoint Services was published on 9 August 2024.
- Who runs Carepoint Services?
- Carepoint Services is run by Carepoint Services Limited. It runs 3 services in London.
- What is Carepoint Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 August 2024.