Carepoint Services Ltd (Greenwich)

Staff followed current practice to reduce infection and hygiene risks within people's homes. They helped people keep their homes clean and hygienic.

People were involved in planning their care and support and could state their preferences for how this was provided. People's records reflected their needs and preferences. People were supported to be as independent as they could be with daily living tasks.

Staff were kind and caring and respected people's rights to privacy, dignity and independence. They knew people well and understood how their identified needs should be met. People were encouraged to talk about the activities and interests that were important to them and supported to maintain relationships with the people important to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to take their prescribed medicines and staff made sure people could access support from healthcare professionals when needed. Staff encouraged people to eat and drink enough to meet their needs.

People had positive experiences of using the service and were satisfied with the care, support and

communication received from them. Senior staff obtained their feedback at regular intervals about how the service could continue to improve.

Senior staff were open and transparent. They made sure accidents, incidents and complaints were investigated and people kept involved and informed of the outcome. They undertook audits and checks at regular intervals, to monitor, review and improve the quality and safety of the service and addressed any issues found through these checks.

Senior staff worked well with other agencies and healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.