Right Choice Home Care
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Right Choice Home Care: inspection record
Rated Good in March 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in March 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 19 months ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 28 March 2025 (assessment visit 22 October 2024). Quoted under the Open Government Licence.
Date of assessment 25 November 2024 to 15 January 2025. The service is a care at home service providing support to people living in their own homes. At the time of our inspection, the service supported 4 people requiring personal care.
At our last inspection, we identified breaches in relation to good governance, fit and proper persons employed and receiving and acting on complaints. At this inspection, improvements had been made, and the provider was no longer in breach of regulations. Regular quality assurance monitoring was being carried out. A system for logging and auditing complaints was in place. There were enough staff with the right skills, qualifications, and experience. Staff received the training and support they required to deliver high-quality care. People were involved in assessments of their needs and provided with the information they required to give informed consent. People were treated with kindness and compassion. Staff protected people’s privacy and dignity and respected their cultures, beliefs and preferences. They provided flexible support to people in accordance with their wishes. People knew how to give feedback and were confident the service listened and acted on it. People received fair and equal care and treatment. Managers and staff had a shared vision and culture. Managers were knowledgeable and supportive. Staff were able to give feedback and felt they were treated equally. Staff understood their roles and responsibilities. There was a culture of continuous improvement.
Read the full summary
The service is registered to support autistic people or people with a learning disability. At the time of the inspection the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The provider was previously in breach of regulation in relation to fit and proper persons employed. At this inspection we found improvements had been made and the provider was no longer in breach of the regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question required improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery. The provider was previously in breach of regulation in relation to receiving and acting on complaints. At this inspection, we found improvements had been made and the provider was no longer in breach of the regulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider was previously in breach of regulation in relation to good governance. At this assessment we found improvements had been made and the provider was no longer in breach of the regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Minicom House 238 Green Lane Business Park, New Eltham, London, SE9 3TL |
|---|---|
| Neighbourhood | New Eltham, Greenwich |
| Phone | 020 7183 5008 |
| Website | www.rightchoicecate.co.uk |
| Registered manager | Abdulhakim Ilmi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 3 October 2019 (opens the Care Quality Commission website) Latest assessment published 28 March 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Right Choice Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10490995 (opens Companies House) |
Nearest alternatives
- – Caremark Greenwich & Bexley Home care, less than 0.1 miles awayNot yet rated
- RI Chasfab Options Limited Home care, 0.3 miles awayRequires improvement
- G Independent Home Care Team Home care, 0.5 miles awayGood
- G Eternal Care UK Limited Home care, 0.5 miles awayGood
- G Bluebird Care (Greenwich) Home care, 0.5 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Right Choice Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Right Choice Home Care.
- When was Right Choice Home Care last inspected?
- The Care Quality Commission's latest rating for Right Choice Home Care was published on 28 March 2025.
- Who runs Right Choice Home Care?
- Right Choice Home Care is run by Right Choice Care Ltd.
- What is Right Choice Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 March 2025.