Independent Home Care Team

About the service: Independent Home Care Team is a domiciliary care agency. It provides personal care to adults and older people living in their own homes. Fifty-Five people were using the service at the time of the inspection.

People's experience of using this service: ● People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. ● Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people's care and support needs. ● The service had procedures in place to reduce the risk of infections. ● Assessments of people's care and support needs were carried out before they started using the service. ● Staff had received training and support relevant to people's needs. ● People were supported to maintain a balanced diet. ● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. ● People were treated in a caring and respectful manner. ● People had been consulted about their care and support needs. ● There were procedures in place to make sure people had access to end of life care and support if it was required. ● People knew how to make a complaint if they were unhappy with the service. ● The provider worked in partnership with health and social care providers to plan and deliver an effective service. ● The provider took people and staffs views into account through satisfaction surveys. Feedback from the surveys was used to improve the service. ● Staff enjoyed working at the service and said they received good support from the registered manager and deputy manager.