Eternal Care UK Limited
Home care, Greenwich
Good
Rated on
Rating from the Care Quality Commission.
Eternal Care UK Limited: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2016. First rated Inadequate in 2016, most recently Good in June 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 33 Good home care services in Greenwich, out of 53 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 June 2021. Quoted under the Open Government Licence.
Eternal Care UK Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 55 people were receiving personal care.
What inspectors found
People and their relatives told us people were safe and that staff treated people well. The registered manager completed risk assessments for each person using the service. Staff administered people's medicines safely and protected people from the risk of infection. People were supported by effectively deployed staff and the registered manager monitored visits. The provider carried out comprehensive background checks of staff before they started work. The provider had a system in place to manage accidents and incidents.
People's care plans reflected their current needs. Staff showed an understanding of equality and diversity. Staff respected people's choices and preferences. People knew how to make a complaint. The registered manager knew what to do if someone required end-of life care.
Read the full summary
Systems and processes to assess, monitor and improve the quality and safety of the service were in place. There was a clear management structure in place and staff were aware of the roles of the management team.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 4 - 6 The Mound, William Barefoot Drive, London, SE9 3AX |
|---|---|
| Neighbourhood | New Eltham, Greenwich |
| Phone | 020 8304 3818 |
| Website | www.eternalcare.com |
| Registered manager | Piravina Naganathan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 30 June 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eternal Care UK Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05870822 (opens Companies House) |
Nearest alternatives
- G Bluebird Care (Greenwich) Home care, less than 0.1 miles awayGood
- – Caremark Greenwich & Bexley Home care, 0.5 miles awayNot yet rated
- G Right Choice Home Care Home care, 0.5 miles awayGood
- RI Chasfab Options Limited Home care, 0.5 miles awayRequires improvement
- – Best Homes Support Limited Home care, 0.6 miles awayNot yet rated
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Eternal Care UK Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eternal Care UK Limited.
- When was Eternal Care UK Limited last inspected?
- The Care Quality Commission's latest rating for Eternal Care UK Limited was published on 30 June 2021.
- Who runs Eternal Care UK Limited?
- Eternal Care UK Limited is run by Eternal Care UK Limited.
- What is Eternal Care UK Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 June 2021.