Surecare (Slough)

People's experience of using this service: ●People felt safe while supported by the staff team who made them feel reassured and relatives agreed with this. ●Staff had a good understanding of how to keep people safe and their responsibilities for reporting accidents, incidents or concerns. The registered manager had the knowledge to identify safeguarding concerns and acted on these appropriately. ●The service assessed risks to the health and wellbeing of people who use the service and staff. Where risks were identified action was taken to reduce the risk where possible. ●People received care that was designed to meet their individual needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. ●Recruitment processes were in place to make sure, as far as possible, people were protected from staff being employed who were not suitable. ●Medicines were handled safely by staff who had been assessed as competent to do so. ●The staff monitored people's health and wellbeing and took appropriate action when required to address concerns. ●The registered manager and senior staff had planned and booked training when necessary to ensure all staff had the appropriate knowledge and skills to support people. Staff had ongoing support, supervision and appraisals. They felt supported by the registered manager and senior staff. ●People were treated with respect, and their privacy and dignity were promoted. People felt the staff supported them in the way they wanted. Staff were responsive to the needs of the people and enabled them to improve and maintain their independence with personal care. ●Staff felt the registered manager and senior staff were approachable and considerate. They had good communication, worked well together and supported each other. The registered manager praised the staff team for their hard work and appreciated their contribution to ensure people received the best care and support. ●People's right to confidentiality was protected and their diversity needs were identified and incorporated into their support plans where applicable. ●The registered manager reviewed, assessed and monitored the quality of service provided. They encouraged feedback from people and families, which they used to make improvements to the service. The provider was taking steps proactively to ensure people were protected against the risks of receiving unsafe and inappropriate care and treatment.

Rating at last inspection: At the last inspection the service was rated Good in the domains of safe, effective, caring and responsive. The service was rated Requires Improvement in the domain of well-led. Overall the service was rated Good (Report was published 27 October 2016).