Match Options
- Home care
- Dementia care
- Registered since 2013
- Langley, Slough, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
6 of 22
rated home care services in Slough are rated Requires improvement, like this one.
Match Options: inspection record
Rated Requires improvement in October 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Surecare (Slough) (Good, 0.6 miles away) and Westminster Homecare Limited – South Bucks (Outstanding, 1.5 miles away).
Nearest home care services:
- – Sunbeam Management Services Limited Not yet rated, 0.6 miles away
- G Surecare (Slough) Good, 0.6 miles away
- – Caring Hands United Ltd Not yet rated, 0.8 miles away
- – Care With You Ltd Slough Not yet rated, 1 mile away
- – 9, Richmond Crescent Not yet rated, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 16 October 2019. Quoted under the Open Government Licence.
Match Options is a small domiciliary care agency that provides personal care to people living in their own homes. At the time of inspection only one person received a service. The provider also had an employment agency providing staff to the health and social care sector. This however was separate to the domiciliary care agency and not looked at as part of the inspection.
What inspectors found
Medicines were being administered safely in practice, but the recording of medicines was not always appropriate. Risks to the person supported had been identified and recorded in a risk management plan. However, the level of detail recorded was not always sufficient to safely manage the risks. Sufficient levels of staff were employed, and safe recruitment checks had been applied.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice. A recommendation has been made for the provider to address this.
Staff were able to attend relevant training and received supervision to monitor their ongoing practice. Positive comments were made about the caring and kind nature of staff and the support they provided. Staff encouraged people to be involved in their care and supported people in the way they chose.
Care plans were detailed about people's preferred routines. Staff supported people to attend activities of their choosing. The complaints process was readily available for people; however, no complaints had been received.
The service was felt to be well-led. The registered manager encouraged transparency and regularly sought feedback on the staff and care provided. Quality monitoring systems were in place to identify any actions that needed to be addressed.
Questions to ask the service
- Safe was rated Requires improvement on 16 October 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 October 2019. Ask about staff training and how health appointments are arranged.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Lucy Rumanura
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 16 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Match Options Ltd
- Ownership type
- Organisation
- Companies House number
- 08257332 (opens Companies House)
Getting help from Slough Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Slough Borough Council
- Ask for a care needs assessment
- Phone: 01753 475111, option 1
- Contact adult social care online
- Support for carers
- Paying for care: Slough Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Match Options provide nursing care?
- The Care Quality Commission's register does not list nursing care for Match Options.
- When was Match Options last inspected?
- The Care Quality Commission's latest rating for Match Options was published on 16 October 2019.
- Who runs Match Options?
- Match Options is run by Match Options Ltd.
- What is Match Options's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 October 2019.
Contact
- Phone
- 01753 548716
- Address
- 246 Trelawney Avenue, Slough, SL3 7UD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Surecare (Slough) (Good, 0.6 miles away) and Westminster Homecare Limited – South Bucks (Outstanding, 1.5 miles away).
Nearest home care services:
- – Sunbeam Management Services Limited Not yet rated, 0.6 miles away
- G Surecare (Slough) Good, 0.6 miles away
- – Caring Hands United Ltd Not yet rated, 0.8 miles away
- – Care With You Ltd Slough Not yet rated, 1 mile away
- – 9, Richmond Crescent Not yet rated, 1.4 miles away