Woodford Homecare
- Home care
- Dementia care
- Registered since 2014
- Central Wolverhampton, Wolverhampton, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 52
rated home care services in Wolverhampton are rated Good, like this one.
Woodford Homecare: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 17 July 2019. Quoted under the Open Government Licence.
Woodford Homecare is domiciliary care agency that provides personal care to people living in their own homes. At the time of the inspection there were 55 people using the service; many of whom were older people living with dementia.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
While the provider had developed high quality systems and processes; they had not always ensured these systems were followed. Quality assurance systems were not effective in identifying where systems and processes had not been followed. The provider took steps to address the concerns raised within 24 hours of the inspection.
Read the rest of CQC's summary
People were protected from the risk of harm including potential abuse. Risks to people from potential accident, injury and health concerns were managed effectively. People received their medicines as prescribed.
People were supported by sufficient numbers of staff. The provider had developed high quality values based recruitment practices. The provider had also invested in good quality training and induction programmes. They were committed to ensuring the staff team had the skills required to support people effectively.
People's needs were assessed effectively; including any personal goals or outcomes they wanted to work towards. The provider ensured people's care was delivered in line with current guidelines and legislation. People were supported to live their day to day lives as healthily as possible. People were supported to gain access to healthcare professionals in a timely way.
People were supported by a staff team who were committed to providing high quality, person-centred care. Care staff were kind and caring towards people and promoted their dignity and independence. People received support based on their individuals needs and preferences. People were fully involved in developing their care and support packages.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had developed an open, honest and transparent culture within the service. People were able to raise complaints and concerns if needed and the provider actively sought people's feedback about the
service. The provider was committed to continually developing the service and making ongoing improvements to ensure people received high quality care.
Questions to ask the service
- Well-led was rated Requires improvement on 17 July 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Alexandra Bevan
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Individual
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Woodford Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Woodford Homecare.
- When was Woodford Homecare last inspected?
- The Care Quality Commission's latest rating for Woodford Homecare was published on 17 July 2019.
- Who runs Woodford Homecare?
- Woodford Homecare is run by Mrs Helen Macpherson Young Wilcox.
- What is Woodford Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 July 2019.
Contact
- Phone
- 07764 664084
- Address
- 84 Salop Street, 3rd Floor Office Suite 319, Wolverhampton, WV3 0SR Map (opens Google Maps)
Compare nearby
- – 84 Salop Street Not yet rated, less than 0.1 miles away
- – Axion Social Care Limited Not yet rated, less than 0.1 miles away
- – Civicare (Beds Herts & Bucks) Ltd - Dudley Not yet rated, less than 0.1 miles away
- – Endear Solutions Ltd Not yet rated, less than 0.1 miles away
- – Head Office No overall rating, less than 0.1 miles away