Head Office
- Home care
- Dementia care
- Registered since 2022
- Central Wolverhampton, Wolverhampton, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
17 months
since the latest rating was published.
73%
of rated home care services in Wolverhampton are Good or Outstanding (82% across the West Midlands, 88% across England).
Head Office: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ONECARE WORLD HEALTH LIMITED (Good, less than 0.1 miles away) and Woodford Homecare (Good, less than 0.1 miles away).
Nearest home care services:
- – 84 Salop Street Not yet rated, less than 0.1 miles away
- – Axion Social Care Limited Not yet rated, less than 0.1 miles away
- – Civicare (Beds Herts & Bucks) Ltd - Dudley Not yet rated, less than 0.1 miles away
- – Endear Solutions Ltd Not yet rated, less than 0.1 miles away
- – Hopesprings Healthcare - Wolverhampton Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 May 2025 (assessment visit 5 February 2025). Quoted under the Open Government Licence.
Date of Assessment: 28 March 2025 to 8 April 2025. The service is a domiciliary care agency providing personal care to adults of all ages living with physical disabilities, sensory impairments and dementia.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This is the first assessment for this newly registered service.
The provider was in breach of the legal regulations relating to governance systems.
The systems in place were not always effective in identifying areas requiring improvement. Calls were not always delivered at the correct time and for the correct length of time. Care plans and assessments were not always accurate, in place, up to date or reflective of people’s assessed needs.
Improvements were needed to ensure where lessons could be learnt this information was used to make changes.
However, people were supported by staff who knew them well and were suitably recruited and trained. People were protected from potential abuse and processes were in place for this. Peoples’ home environments were safe and infection control procedures were considered. People received their medicines when needed.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 8 January 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 8 January 2022. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Arshad Mahboob
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10945445 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Head Office.
- When was Head Office last inspected?
- The Care Quality Commission's latest rating for Head Office was published on 6 May 2025.
- Who runs Head Office?
- Head Office is run by Angel's & Saint's Homecare Services Limited.
- What is Head Office's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07932 028658
- Address
- 317 Regus 3rd Floor, 84 Salop Street, Wolverhampton, WV3 0SR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ONECARE WORLD HEALTH LIMITED (Good, less than 0.1 miles away) and Woodford Homecare (Good, less than 0.1 miles away).
Nearest home care services:
- – 84 Salop Street Not yet rated, less than 0.1 miles away
- – Axion Social Care Limited Not yet rated, less than 0.1 miles away
- – Civicare (Beds Herts & Bucks) Ltd - Dudley Not yet rated, less than 0.1 miles away
- – Endear Solutions Ltd Not yet rated, less than 0.1 miles away
- – Hopesprings Healthcare - Wolverhampton Not yet rated, less than 0.1 miles away