Adult Transition Services Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff ensured they asked consent from people before supporting them. Staff understood people's rights to refuse care. Staff supported people with dignity and respect.

People were involved in their care planning. Staff asked if people had a preferred gender of staff and assessments of people's needs, including those in relation to protected characteristics under the Equality Act were reflected in people's care plans.

Right Care: Staff recruitment and staff training required improvement. We found the provider had not always followed safer recruitment procedures to review staff's past work history. Staff had not always had sufficient training to provide person centred, safe care to people.

Records were not always kept up to date. Daily notes were not always completed, and some information was missing or incorrect in people's care plans. Therefore, there was not always evidence if staff supported people with their assessed needs.

People told us staff were kind and caring. We received positive feedback on how staff related to people.

People were supported to remain healthy and access healthcare professionals if needed. Staff supported people with meal preparation as required.

Right Culture: Management oversight required improvement. Audits had not been completed to review and analyse information to ensure records were kept up to date and to identify where the service needed to improve.

People, relatives and staff had not consistently been asked to feedback on the service and there were no actions plans implemented to drive improvements.

People and relatives did not always have the information required to contact the service or understand the service's procedures. However, people, relatives and staff spoke positively about the registered manager and provider.