South Northants Home Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and relatives were happy with the service they received and spoke positively to us about staff with whom they had good relationships.

Recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs.

Staff received comprehensive training to enable them to carry out their roles effectively.

Staff enjoyed working at the service and felt supported by each other and the registered manager.

Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way. People and their relatives were involved in the planning and delivery of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

When there were problems, the registered manager dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.

The registered manager recognised the importance of retaining staff and was keen to improve and extend the service by using new technology and promoting good practice.