Median Wellness Ltd

Medicines were administered safely, but documentation around medicines was not always complete. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, however, the policies and systems in the service did not always support this practice.

People were provided with person centred care by kind and caring staff, who respected their privacy and dignity, however care plans did not always contain sufficient detail on people's likes, dislikes, and preferences.

Systems and processes were not always in place to ensure that documentation such as risk assessments, person centred planning and MCA were complete.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staffing support matched the level of assessed needs within the service during our inspection. Staff were supervised well and felt confident in their roles.

People being supported required minimal support with food and fluid intake, but were happy with the support they received. People's health care needs were documented.

A complaints system was in place and was used effectively.

The management team were open and honest, and worked in partnership with outside agencies to improve people's support when required.