Your Life (Stony Stratford)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving personal care from the service.

Staff were appropriately recruited and there were enough staff to meet people's assessed needs. Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection.

People had good relationships with staff. People were supported to express their views and be involved in making decisions about their care. Staff maintained people's privacy and dignity and treated them with respect.

People's needs, and choices were assessed. Staff received induction training and ongoing training and support that enabled them to have the skills and knowledge to provide effective care.

People were supported to maintain good nutrition and hydration. Staff supported people to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their families were fully involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service.

Quality assurance systems were in place to ensure all aspects of the service delivery were continuously assessed and monitored.

Why we inspected: This service was registered with us on 10/09/2018 and this is the first inspection.