SentriCare
- Home care
- Dementia care
- Registered since 2011
- Central Walsall, Walsall, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
6 months
since the latest rating was published.
30 of 39
rated home care services in Walsall are rated Good, like this one.
SentriCare: inspection record
Rated Good in April 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care XY Good, less than 0.1 miles away
- – Tosnade Ltd Not yet rated, less than 0.1 miles away
- – Maaya Care Not yet rated, 0.1 miles away
- – Mech Healthcare Limited Not yet rated, 0.2 miles away
- G Care Direct and Support Solutions Limited Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 April 2026 (assessment visit 7 August 2024). Quoted under the Open Government Licence.
Date of Assessment: 20 March 2026 to 2 April 2026. The service is a domiciliary care agency providing personal care to children and adults living with physical disabilities, sensory impairments, dementia, mental health conditions and learning disabilities. This assessment was completed to identify if the required improvements had been made following a previous inspection in July 2022.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
Risk assessments and care plans were in place and medicines administration systems meant people received the right support. People received their care at the right time by qualified and suitably recruited staff. People were safeguarded from abuse and there were systems in place to learn when things went wrong. People received care in their preferred way and were involved in planning their care and support with regular reviews of the process. The principles of The Mental Capacity Act 2005 were followed by staff and people were supported to have the care they needed to maintain their independence. Staff were kind and caring to people and treated them with respect whilst maintaining their dignity and privacy. The provider had systems in place to ensure the culture of the service and staff was viewed positively by people using the service. Systems in place ensured staff maintained their skills and followed policies to deliver safe and effective care and support.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Justin Mazengwa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 20 October 2022. Latest assessment published 17 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sentricare Limited
- Ownership type
- Organisation
- Companies House number
- 06123253 (opens Companies House)
Sentricare Limited runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Sentricare Limited
- RI Sentricare Birmingham Requires improvement. Home care, Birmingham
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does SentriCare provide nursing care?
- The Care Quality Commission's register does not list nursing care for SentriCare.
- When was SentriCare last inspected?
- The Care Quality Commission's latest rating for SentriCare was published on 17 April 2026.
- Who runs SentriCare?
- SentriCare is run by Sentricare Limited. It runs 2 services, all in the West Midlands.
- What is SentriCare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 April 2026.
Contact
- Phone
- 01922 722939
- Address
- 1st Floor, Old Blake House, 150 Bath Street, Walsall, WS1 3BX Map (opens Google Maps)
Compare nearby
- G Care XY Good, less than 0.1 miles away
- – Tosnade Ltd Not yet rated, less than 0.1 miles away
- – Maaya Care Not yet rated, 0.1 miles away
- – Mech Healthcare Limited Not yet rated, 0.2 miles away
- G Care Direct and Support Solutions Limited Good, 0.3 miles away