Care XY
- Home care
- Dementia care
- Registered since 2012
- Central Walsall, Walsall, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in January 2022.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 39
rated home care services in Walsall are rated Good, like this one.
Care XY: inspection record
Rated Good in January 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Tosnade Ltd Not yet rated, less than 0.1 miles away
- G SentriCare Good, less than 0.1 miles away
- – Maaya Care Not yet rated, 0.1 miles away
- – Mech Healthcare Limited Not yet rated, 0.2 miles away
- G Care Direct and Support Solutions Limited Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 15 January 2022. Quoted under the Open Government Licence.
Care XY is a domiciliary care service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting 133 people with personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Safeguarding procedures were utilised to minimise people being at risk of abuse. People, relatives and staff confirmed the support provided promoted safety to people. Many people received support from regular staff. However, some people received support from a number of different staff. Staff had received medicine training and their competence was assessed to ensure they were following safe medicine practices. Infection control training had been delivered to staff. Staff confirmed the Personal Protective Equipment [PPE] they wore. Relatives told us that staff wore PPE when entering their family member's home.
Read the rest of CQC's summary
Staff were aware of the needs of individuals and were able to support people well. Staff supported some people with their meals and drinks and to access healthcare support where this was needed. People were supported by staff to have maximum choice and control of their lives. Staff knew they must not restrict people. Policies and systems used supported this practice.
Staff had good knowledge about the people they supported. People's independence was promoted, and their dignity was upheld.
A needs assessment was undertaken to understand people's situations, needs and wishes. People and their relatives were encouraged to be involved in the review of their care and support.
Systems were used for people and their relatives to give feedback about the care and support they or their family member received. Feedback methods included, care reviews, the spot checks of staff performance, telephone and video calls. Staff told us they enjoyed working at the service and they were supported and appreciated by the provider.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Feena Kauser
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 15 January 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care XY Limited
- Ownership type
- Organisation
- Companies House number
- 07520906 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Care XY provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care XY.
- When was Care XY last inspected?
- The Care Quality Commission's latest rating for Care XY was published on 15 January 2022.
- Who runs Care XY?
- Care XY is run by Care XY Limited.
- What is Care XY's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 January 2022.
Contact
- Phone
- 0121 544 0175
- Address
- Unit 1b, The Old Foundry, Bath Street, Walsall, WS1 3BZ Map (opens Google Maps)
Compare nearby
- – Tosnade Ltd Not yet rated, less than 0.1 miles away
- G SentriCare Good, less than 0.1 miles away
- – Maaya Care Not yet rated, 0.1 miles away
- – Mech Healthcare Limited Not yet rated, 0.2 miles away
- G Care Direct and Support Solutions Limited Good, 0.3 miles away