Weldon Homecare Services Limited

At the time of our assessment 33 people were receiving the regulated activity of personal care. This inspection was prompted as the service had not been previously assessed and did not have a rating.

During this assessment we found risks were assessed and managed well. Staff recognised individual vulnerabilities, responded appropriately to concerns and worked with people to help them stay safe. Systems for safeguarding, managing medicines and preventing infection were applied consistently.

Care was delivered in line with best practice, and assessments were thorough and regularly reviewed. Staff communicated well with each other and external professionals. People had an individual person-centred electronic care plan and there was evidence of this being regularly reviewed.

Staff supported people with kindness and dignity. Staff encouraged people to maintain their independence and engage in activities that interested them. People’s personal routines and preferences were respected. Most staff felt supported in their role and able to seek help and guidance from senior colleagues when required.

The service demonstrated a person-centred approach by supporting people with their individual care needs and preferences. Staff ensured people could access the care, support, and treatment they needed through established professional relationships, referral pathways, and engagement with healthcare colleagues. The service had information in accessible formats such as large font and easy read documents to address potential inequalities, inform people, and assist understanding.

There was a positive and inclusive culture supported by managers who cared about the service they provided to people and their staff. Staff were in regular contact with managers providing opportunities to discuss matters of interest and concern. Most staff were comfortable speaking up. Improvements were identified in how the provider gathered feedback and recorded complaints, to develop more of a learning culture and ensure all staff and people to felt listened to by highlighting where improvements were made from feedback. The provider demonstrated a commitment to develop their services, learn from all aspects of their business and to drive improvements for people.