Bluebird Care (Newark and Sherwood)

People's needs were assessed before the package of care commenced. Staff received an induction and training for their roles which included shadow shifts of other staff members. People were supported with their eating and drinking needs if this was required. The care and support people received was safe. People received support from a small team of consistent staff who had the skills and experience required to care for people effectively. People we spoke with used words such as 'kind', 'compassionate' and 'caring' to describe staff.

Medicines were administered safely and referrals to other medical professionals were done timely and recommendations were acted upon.

People told us the service was well led and they received person centred care. Staff and relatives we spoke with supported this and told us management were open and approachable. Management and staff were clear about their roles, responsibilities and continuously looked for ways to develop and improve the service and the level of care provided.

People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.