Platinum Homecare (South Coast) Limited

Platinum Homecare [South Coast] Limited, is a family run care at home, domiciliary care provider in the West Sussex town of Selsey, which is situated close to the coast. At the time of this inspection 52 people received personal care support from the service. The service supported older people, some of who were living with dementia and people with physical disabilities, within their own homes.

Not everyone using Platinum Homecare [South Coast] Limited receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People's experience of using this service:

People received a consistently good service and felt safe with the support they received from the staff. One person told us, "It's certainly safe. I've never had any worries at all, and I trust the staff completely."

Staff understood how to raise concerns both within and outside of the service should they need to. People and staff felt they were listened to and that their ideas and any concerns they may have were addressed.

People received their medicines safely and medicines that were prescribed on an 'as required' basis were given safely.

Staff knew people well and provided support in the way people wanted. People's individual needs and preferences were known and understood by staff which meant that they received a person-centred service. Support was provided which ensured people received food and drink when they needed this.

Training and observations of staff practice, as well as supervision with the management team ensured that staff were competent in their roles.

People were involved in decisions about their care and staff sought appropriate consent and asked people what help they needed. People received care that respected their privacy and dignity as well as promoting their independence wherever possible.

Staff supported people with timely access to external healthcare when people were unwell and supported with access to medical appointments as needed.

The service was well-led by a dedicated management team who demonstrated compassion and commitment to the needs of the people who used the service as well as the staff who worked for them.

The registered and deputy managers worked professionally with agencies outside of the service and ensured a transparent, honest and open approach to their work which as valued by others.