Seniors Helping Seniors

People were protected from the risks of harm and abuse. Staff knew how to identify and raise any concerns they had. Risks had been assessed with people and ways to keep them safe, while remaining independent, had been agreed.

Staff supported people to remain well. People were offered food and drinks they liked. People's medicines were managed safely. Staff practice protected people from the risk of infection.

People's needs were assessed with them before they began to receive a service. People had planned their care with staff and were supported to live their lives in the way they wanted. People had been invited to share their end of life preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to support people. People received their care from a team of staff they knew. Staff arrived at the agreed time. Staff had the skills they required to care for people and were supported by the registered manager and provider. Staff were recruited safely.

The provider and staff shared a clear vision for the service. People and staff were asked for their views of the service. These were listened to and acted on. People were confident to raise any concerns they had about the service they received.

The registered manager and provider had oversight of the service. Regular checks were completed on the quality of care people received. The provider had plans in operation to continually improve the service.

The registered manager and provider understood their legal responsibilities and had shared information

with us when they needed to. They worked with other organisations to ensure they kept up to date with changes in legislation and developments best practice.