L'Arche Kent

People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People, their relatives and staff were very complimentary about the service. The registered manager promoted an open and inclusive culture where people had support to be themselves and develop their own skills and abilities. The service was well-run with processes in place to promote safety and ensure people received consistent good quality care.

Staff were appropriately trained to meet people's needs and keep them safe. The provider's recruitment procedures helped ensure only suitable staff were employed.

Staff supported people to take their medicines as prescribed by their doctors. Staff monitored the effects of the medicines people received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service focused on people's strengths and promoted their independence.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights. People received kind and compassionate care. Staff understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Risks that people might face were assessed and mitigated. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture: The registered manager was appropriately qualified for their role and had developed effective systems to monitor the quality and safety of the service.

Ethos, values, attitudes and behaviours of the registered manager and staff we spoke with ensured people using services lead confident, inclusive and empowered lives. Staff and the management team ensured that people were at the centre of the delivery of care. People were treated as individuals whose life and experiences were considered and factored into care planning.

People who used the service, their relatives, friends and staff were able to contribute their views and the registered manager acted on their feedback. The registered manager worked effectively with other professionals to ensure people received the care they needed.