Team Brain Injury Support Limited

People's experience of using this service: People received a service that was safe, effective, caring, responsive and well led. The service had the characteristics of a good service in all areas. Systems were in place to keep people safe. People's needs were met by suitable numbers of staff who worked in teams and knew them well. People received support with their medicines as prescribed. People were protected from the risk of infection because staff had received relevant training. People were supported to prepare and cook food when appropriate. People were treated with kindness and respect and staff spoke kindly about them. People's privacy and dignity was respected. People received personalised care which was responsive to their individual needs. People enjoyed a range of activities which they had chosen. People had care plans in place which detailed how staff would support them and meet their needs. People could access the complaints procedure and complaints were investigated appropriately. People's views were sought and they were included in the running of the service.