Bespoke Health & Social Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received training relevant to their role and this was in line with best practice and current guidelines. When people required support with their nutritional needs this was documented and reflective of the individual. Health care was promoted, and the staff worked in partnership with many health and social care professionals.

The care was provided by staff, which people told us were kind and compassionate. People's needs were respected, and care provided in a dignified way. Care plans reflected the individuals needs and they had been integral to the package of care. People's communication needs were identified and supported along with any cultural or religious needs.

The provider ensured that any complaints had been responded to and people and staff were encouraged to feedback about the service. Any issues were reviewed and agreed outcomes of change made. There was a planned approach to reflecting the quality of the service, audits were used to ensure records and medicines were administered safely. There was a range of improvements which were being driven by the changing market and feedback on the service outcomes. The provider worked with a range of partners to support people's health and social needs.