Angels Private Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risk of harm and abuse. Clear policies and procedures were in place and staff had received training and felt confident to raise any concerns they had. Staff were recruited to ensure they were safe to work with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by the same staff team, meaning people were cared for by staff who knew their needs and preferences well. People had a say in which staff they wanted to support them.

People were supported and empowered by staff to live independently in their own homes, and were supported to express their wishes on how they wanted to be cared for and supported.

People and their relatives were very complimentary regarding the supportive and caring nature of the staff team. Staff went out of their way to build up close supportive relationships with the people they supported, which were based on trust and the promotion of people's independence.

Management and staff displayed a clear vision and applied consistent values in the provision of high-quality care and support which was as individual as the person receiving it.