Fylde Coast Care LTD T/A Home instead

People's experience of using this service:

People told us they could not think of any way to improve the service and that it was well-led.

There was an open and transparent culture at the service which was built on positive values, mutual respect and a drive to improve.

Staff took pride in enabling people to stay in their own homes the management team that actively promoted team working and improvement.

The registered provider provided learning resources and best practice information to members of the public. They told us they were passionate about helping people and relatives to live well.

People told us they knew the staff who supported them and they received support when they needed this.

Medicines were managed safely. People were supported to receive their medicines when they needed them.

People were asked to consent to their care and their rights were protected. There were arrangements to ensure people's mental capacity was assessed if this was required.

People told us they were supported to access medical advice if this was needed.

People said they were involved in developing their care plans. Care records we reviewed reflected this.

People told us they were supported to ensure their nutritional needs were met. Care records documented the support people required.

People were enabled express their views on their experiences of receiving care and support. Changes were made in response to people's feedback when possible.

People were supported to follow their own interests and pursuits by staff who knew them well and recognised people's individuality.

Safe recruitment procedures were used and staff told us they received training and supervision to enable them to fulfil their role.

People told us they felt safe with staff and staff told us they would report concerns of abuse or avoidable harm to the registered manager and local safeguarding authorities to protect people.