Zephyr Care Limited

Risk assessments were designed to keep people and staff safe while allowing people to develop and maintain their independence. However, we noted some risk assessments could be more comprehensive. People said they felt safe and would talk to staff if they had concerns. Staff demonstrated good understanding of the service's safeguarding policy and knew how to ensure people were protected from abuse. People were protected from the risks of unsafe or inappropriate care. There were systems in place to make sure people received their medicines safely. Background checks had been carried out on staff to ensure they were suitable to work with vulnerable people. There were sufficient numbers of staff to meet people's needs.

People were supported to have their nutritional needs met and there was guidance in care records as to how to meet these. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice. Staff were supported through training, supervision and appraisals. They felt supported to carry out their roles. We have made a recommendation about end of life training.