Total Loving Care Ltd

People told us an assessment of their needs took place before they began to use the service and it made them feel involved in their care. Relatives were also involved where they acted on behalf of their family member, to ensure their needs were fully assessed and choices respected.

Staff received training to develop their skills and understanding. People told us staff demonstrated they had a good understanding of their needs and knowledge in how to provide safe care. Staff received regular support from the registered manager through supervisions.

People were supported to have a balanced diet and to have enough to drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring towards people and people told us they were treated with kindness and respect. People's privacy and dignity was respected. The service was inclusive and did not discriminate, the registered manager welcomed all to use their service.

People appreciated being encouraged to maintain their independence as much as possible to feel empowered with tier care.

Care was personalised and meet people's individual needs. Staff told us the information provided in the care plan was detailed and gave clear guidance on how care should be delivered to people.

People's communication needs were met. People were provided with information on how to make a complaint should they wish.

People were positive about the management of the service. People, relatives and staff told us the registered manager was approachable and had time to speak with them when needed.

The registered manager had implemented extra monitoring to check the quality of care provided to people.