Optimal Care Services Limited

Relatives also commented that they were assured that their relative was safe and that they received the appropriate care and support as required.

Risks associated with people's care, medical and health needs had been identified and appropriately assessed so that support staff had the appropriate guidance to ensure people's safety.

Staff knew of the different types of abuse and explained the actions they would take to safeguard people from harm.

People received their medicines safely and as prescribed. Policies in place supported this.

Only those staff assessed as safe to work with vulnerable adults were recruited. We observed there to be sufficient numbers of staff to meet people's assessed needs.

Care plans were detailed, person centred and gave clear direction to staff on how people wanted to be supported. However, for one person we did note that their care plan was not reflective of their current needs despite it being reviewed by the service. The care plan was updated following the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had access to a variety of health care professionals and services where required.

People could choose what they wanted to eat and drink and were supported by staff to make healthy choices where appropriate. People were able to access drinks and snacks at any time.

Relatives told us that support staff were kind and caring. We observed positive, friendly and jovial interactions between people and the support staff.

People and their relatives knew who to speak with if they had any concerns to raise and were assured that this would be addressed appropriately.

Senior and team managers including the registered manager had systems in place which allowed them to monitor and check the quality of the care and support people received. This enabled them to implement further learning and improvements where required.