LSC Nursing & Domiciliary Care Services Limited

Not everyone who uses the service may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's nursing and care needs were met by effective assessment and planning. Staff took account of people's holistic needs when planning care. The provider worked with other healthcare professionals to help ensure people's care and health needs were effectively met. Staff had received training to enable them to provide safe and effective care to people.

People were cared for by staff who were kind and compassionate. People were involved in decisions about their care and support needs. Staff respected people's privacy and dignity.

People's care and support was personalised to their needs. People were supported in a way which made sure they were treated fairly and not discriminated against. People's individual needs and wishes were known to staff who had developed positive relationships with them. There were arrangements in place for people to raise concerns about the service.

People had confidence in the management of the service and felt they received good quality care. The provider used a variety of methods to check the quality of the service and developed good practice within the staff team. Staff were supported in their roles and shared the provider's values of delivering the best care they could.