Shepshed Carers Limited

Staff understood where people were at risk and put measures in place to prevent them coming to harm. A person said, "They are very respectful to both me and my property. I feel safe and comfortable with them."

The service was well-staffed, and staff were responsive to people's needs. Staff were well-trained and knowledgeable about the people they supported, taking an interest in their life histories, previous occupations, and hobbies. People said staff brightened their day. A person said, "They lift my spirits. I can be low sometimes, so I look forward to them coming. We have a laugh together."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their communication needs and took their time providing care. A person said, "I have some conversation problems, but the staff give me time and always make sure I am ready and in charge of what is happening." A relative said, "The staff are really good at telling [person] what they are doing and never rush them."

The registered manager made improvements to the service where necessary and carried out regular audits to ensure people continued to receive a high standard of care. They listened to people, relatives and staff and acted on their comments and suggestions.