Regus House

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The provider also runs supported living services, but people in these services were not receiving the regulated activity of personal care, so they were not looked at as part of this inspection.

Safe recruitment practices were followed, and suitable induction and ongoing training was in place for staff. At the time of inspection, the service did not support anyone with the administration of medication.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

People and their relatives knew how to make a complaint. No end of life care was being delivered. People felt that staff understood their needs well. The registered manager and provider understood their responsibilities, and worked in an open and transparent way. Staff were well supported by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.