Salopian Care

Salopian Care is a domiciliary care agency which provides assistance with personal to people living in their own homes. At the time of this inspection 50 people were receiving support with personal care needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service was effectively managed by a team who were committed to providing an exceptionally high standard of person-centred care. Comments from professionals, people who used the service and their relatives confirmed this. The provider and management team promoted an open and honest ethos and learned from mistakes. Staff were very motivated and well trained and there were effective systems to ensure staff remained competent in their role. People's views about the service were valued and there were effective procedures in place to continually monitor and improve the quality of service people received. The service went to great lengths to provide people with opportunities to be part of the local community. People received a service which was exceptionally responsive to their needs and preferences. Staff went above and beyond to ensure people's needs and lifestyle choices were respected. Staff responded quickly to changes in people's well-being and sought the advice of professionals which resulted in a positive outcome for people. People were fully involved in planning and reviewing the care they received. One person told us, "I have input with the care plan and the supervisor comes and goes through it with me. I have the care plan here with me in my house." People's communication needs were assessed and understood by staff. People were provided with information in a format which met their needs. People felt confident that any concerns would be taken seriously, and action would be taken to address them. There were systems in place to ensure people's preferences during their final days and following death were understood and respected.