Blanche Caring Heart Ltd
- Home care
- Dementia care
- Registered since 2022
- Northfleet, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
165 of 212
rated home care services in Kent are rated Good, like this one.
Blanche Caring Heart Ltd: inspection record
Rated Good in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Resilient Healthcare Limited Not yet rated, 0.3 miles away
- – Noblewave Solutions Ltd Not yet rated, 0.6 miles away
- – Tashn Limited Not yet rated, 0.6 miles away
- G Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre Good, 0.7 miles away
- – Serene Home Care Limited Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 July 2025 (assessment visit 2 May 2025). Quoted under the Open Government Licence.
Date of assessment: 8 May to 20 May 2025. The service is a domiciliary care agency providing personal care to people within their own homes including older people, adults who may be living with dementia, people that have a mental health condition or a physical disability. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received an individualised service that was developed with them at the centre. People’s well-being was promoted, and external referrals were made to support and enhance people’s well-being and health requirements. There was a joined up collaborative way of working with relevant healthcare professionals who all spoke highly of the agency. People were treated with kindness and compassion from staff who maintained and promoted their independence. Staff knew people well and had been trained to meet their needs including any specialist needs.
There was an open and transparent culture where staff were keen to learn and develop in their role. The management team provided staff with regular opportunities to provide feedback and receive constructive feedback. The management team completed a wide range of checks and audits ensuring people and their relatives had the opportunity to raise any concerns or make suggestions for improvements that could be made. Changes were made as a result of people’s feedback to improve the quality of care people received. The management team were committed to ensuring people received a truly person-centred service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Blanche Bongo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Blanche Caring Heart Ltd
- Ownership type
- Organisation
- Companies House number
- 12443925 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Blanche Caring Heart Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blanche Caring Heart Ltd.
- When was Blanche Caring Heart Ltd last inspected?
- The Care Quality Commission's latest rating for Blanche Caring Heart Ltd was published on 1 July 2025.
- Who runs Blanche Caring Heart Ltd?
- Blanche Caring Heart Ltd is run by Blanche Caring Heart Ltd.
- What is Blanche Caring Heart Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2025.
Contact
- Phone
- 07473 639396
- Address
- Flat 13, Carl Ekman House, Tooley Street, Northfleet, Gravesend, DA11 9PN Map (opens Google Maps)
Compare nearby
- – Resilient Healthcare Limited Not yet rated, 0.3 miles away
- – Noblewave Solutions Ltd Not yet rated, 0.6 miles away
- – Tashn Limited Not yet rated, 0.6 miles away
- G Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre Good, 0.7 miles away
- – Serene Home Care Limited Not yet rated, 0.7 miles away