SBH Dunspring Lane
Home care, Redbridge
Requires improvement
Rated on
Rating from the Care Quality Commission.
SBH Dunspring Lane: inspection record
Rated Requires improvement in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in January 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 6 Requires improvement home care services in Redbridge, out of 63 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 January 2023. Quoted under the Open Government Licence.
Support by Heart Ltd is a supported living service providing personal care to people. The service provides support to younger adults with physical disabilities, learning disabilities or autistic spectrum disorder. The service consists of five separate supported living premises, with 22 people using them at the time of inspection, although only 2 people were receiving support with the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Care: Care was not always person centred. Care plans did not cover sexuality or information about developing independent living skills. Risk assessments did not cover all significant risks people faced.
Read the full summary
Medicines were managed in a safe way and people had access to relevant health care services. People were supported to live healthy lives and eat a balanced diet.
Right Culture: The culture of the service did not always promote safe care. Quality assurance systems were in place, but these were not always effective. For example, they had failed to identify the shortfalls in care plans and risk assessments that we found.
People were supported to express their views about the service. Staff and people spoke positively about the registered manager. Systems were in place for dealing with when things went wrong, such as a complaints procedure and the review of accidents and incidents.
Right Support: People lived in ordinary houses that were part of the local community. Steps had been taken to safeguard people from the risk of abuse. There were enough staff to meet people's needs, and robust staff recruitment practices were in place.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 24 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 24 January 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 24 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 51 Dunspring Lane, Ilford, IG5 0UA |
|---|---|
| Neighbourhood | Barkingside, Redbridge |
| Phone | 07405 995979 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 24 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Support By Heart Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11852772 (opens Companies House) |
Nearest alternatives
- – THEEUJOB Limited Home care, 0.5 miles awayNot yet rated
- G Task Health Care Home care, 0.7 miles awayGood
- G George Davis Lodge Home care, 0.9 miles awayGood
- – Supporting Care Redbridge Home care, 0.9 miles awayNot yet rated
- – Skilled Care LTD Home care, 1.1 miles awayNot yet rated
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does SBH Dunspring Lane provide nursing care?
- The Care Quality Commission's register does not list nursing care for SBH Dunspring Lane.
- When was SBH Dunspring Lane last inspected?
- The Care Quality Commission's latest rating for SBH Dunspring Lane was published on 24 January 2023.
- Who runs SBH Dunspring Lane?
- SBH Dunspring Lane is run by Support By Heart Ltd.
- What is SBH Dunspring Lane's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 January 2023.