Jurichez Ltd

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. The service worked well with other agencies to ensure people's healthcare.

People who had individual ways of communicating, such as using body language and pictures could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

Right Culture: Staff and the registered manager did not understand best practice in relation to health and social care and did not have effective systems that provided quality oversight of the service. Staff were not supported to receive all of the training and development they required to fully understand their roles.

However, people received quality care because staff placed people's wishes, needs and rights at the heart of everything they did. Staff knew and understood people well and were responsive, supporting a quality life of

their choosing. People and those important to them, were involved in planning their care and included other professionals as appropriate. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

Right Support: The staff supported people to keep a clean, well equipped, well-furnished and well-maintained environment that met their needs.

Staff enabled people to access specialist health and social care support in the community. Staff supported people with their medicines and encouraged them to play an active role in maintaining their own health and wellbeing.

Staff respected people's choices and supported them to make decisions about their care. Staff communicated with people in ways that met their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.