Advance Home Help and Support Services Limited

People felt safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. Risks to people's health, safety and well-being were assessed and support was arranged to remove or reduce the risks. People were supported by staff who had been safely recruited.

People's medicines were managed safely. Staff received training and their competency was checked to help ensure they were properly skilled to safely administer medicines. Staff had received training in infection control practices and personal protective equipment was provided for them. The management team took the right action following any incidents and any learning from accidents or incidents was shared with staff.

Before care delivery started, the management team confirmed they could meet peoples' needs. Staff received training and support to enable them to provide safe and effective care. Staff and management knew people well and quickly identified when people's needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the staff and management. People received consistent care from a small team of staff who they knew well. People knew about their care plans and decided what care and support they needed. People said they would be confident to raise any concerns with the management team. Everyone we spoke with during this inspection was satisfied with the care and support they received.

The management team was committed to providing a high standard of care to the people they supported as well as the staff team and understood their responsibilities under the Duty of Candour. People, their relatives and staff spoke highly of the management team and said they were always available and supportive.